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Terms & Conditions

Dear users,
Before you start using our services, we would like to inform you about your rights and obligations as a user when using our services. To this end, we would like to ask you to carefully read the Terms of Use highlighted here.
Using our website and the MARABELA web sales services means that you are familiar with our Terms of Use and that you accept them in full. If our Terms of Use are unacceptable to you, then do not use this website or the services offered on it.

1. Privacy Policy
In order to enable the use of the MARABELA web sales service, which is detailed in the section entitled: "Method of delivery", it is necessary for MARABELA to collect and process certain of your personal data. Specifically, we need your first and last name, residential address and email address, telephone number. You provide this information during your registration on our website and when ordering the product. At that time, you also agree to provide your personal data to be processed by MARABELA for the stated purpose.
Your personal data will be used so that we can deliver your order on time and accurately. In addition, your personal data will be used to inform you about your orders.
The use of our web sale is not possible without your personal data, and your registration constitutes consent for MARABELA to collect and process your personal data for the purposes and in the manner described in these Terms of Use.
MARABELA will use all collected personal data exclusively for the purposes for which it was given. Also, personal data will be stored for a period of time and in a manner clearly provided for in accordance with the Personal Data Protection Act and all other applicable laws, as well as all technical and organizational security measures. As a data subject, you have the right at any time to request information about what personal data we hold about you, to request its correction if it is incorrect or to request its deletion.

All information related to or resulting from a purchase made by our customer in our web store is considered a business secret and is treated as such in accordance with the laws of the Republic of Bulgaria.
For all requests and additional information, please contact us at contact@marabella.bg


2. Delivery
All orders received Friday evening, Saturday and Sunday or during public holidays are processed on the first working day thereafter. After we receive a request from you that you want to buy a certain model, you will receive a confirmation by e-mail about the order placed. Again, you will be notified by e-mail of any change in the status of your order.
Delivery is carried out through our partner, the Econt courier company (from Monday to Friday) to the address you specified.
Shipping prices are as follows:
- To an Econt office or vending machine - BGN 5.00
- To the client's address - BGN 7.00.
The shipping cost is paid by the buyer. If the order is returned by the courier service due to a failed delivery attempt, the package is returned and you are BANNED from any future order from our store. If a product replacement is required, the cost of returning and recalling the new product shall be borne by the buyer. Marabella undertakes to cover costs only if it delivers an unsuitable product in terms of color or model.


3. Complaint
When the ordered product is delivered to you, you must immediately inspect it to determine whether the product corresponds to your order.
If the delivered product does not correspond to the ordered one in terms of shape, model, color or for other reasons deviates from the ordered one, then you have the right to request a replacement of the delivered product within 15 days from the date of sale. This right of exchange is only valid if the product has not been used, if its appearance, usable properties, seals, factory labels, etc. have been preserved.
In the event that an inappropriate product has been delivered, please notify us at our email address contact@marabella.bg. We will inform you as soon as possible of the further steps to be taken in order to exercise your rights as a user.


4. Delivery of defective product
When the ordered product is delivered to you, you are obliged to immediately inspect it to determine whether there are certain defects in the delivered product.
The user to whom a defective product was sold has the right to request: - free removal of the defects, replacement of the same with another product of the buyer's choice or final termination of the contract, refund of the amount paid.
In order to exercise the rights listed above, the user is obliged to provide appropriate confirmation, and MARABELA is obliged to receive the defective product from the user and satisfy his requests, unless he can prove that the product defects were caused by a violation of the rules of use and storage by the user, third parties or force majeure. The user has the right to be present during the inspection of the product.


5. Product Replacement
If it is necessary to replace the product that has been properly supplied by MARABELA, the cost of returning and recalling the new product shall be borne by the buyer. MARABELA undertakes to settle the costs only if it supplies an inappropriate product in relation to the model. The replacement is done by creating a new order, in the note of which you indicate that it is a replacement. Notification of replacement at the courier service is the responsibility of MARABELA. Once the product is returned to MARABELA and it is found that it has not been used, its appearance, usable properties and factory tags are preserved, the new product will be sent to you. The customer can make a size change or model exchange. If the price of the new item is higher, the customer will pay the difference.

6. Modification of the Privacy Policy and Terms of Use
MARABELA reserves the right to change the Privacy Policy and Terms of Use at any time and without prior notice. Therefore, in order to keep abreast of any changes and because they are binding on you and us, we invite you to periodically check whether such changes have occurred.
These Terms of Use are interpreted exclusively in accordance with the laws of the Republic of Bulgaria.

7. Policies for Using the Electronic Commerce System.
By accessing the MARABELA website and ordering products / services, you agree to accept the terms of this Policy for the use of the e-commerce system.
MARABELA reserves the right to change these terms and conditions at any time and changes will be posted on this page.
Personal data is considered: Name, surname, address, e-mail address, etc. The buyer guarantees the accuracy of the entered data. MARABELA is not responsible if the data entered is incorrect.


8. Product and service delivery policy and conditions
This Policy applies to the delivery of products ordered electronically, where the products will be delivered via Econt to the address specified in the order.
The products and their prices will be displayed on this website. MARABELA strives to provide accurate product photos, prices, and availability, but cannot guarantee that they are always error-free. Payment for the products can only be made in cash upon receipt by the courier service.

9. Warranties and Responsibilities
MARABELLA manages the website marabella.bg. In this way, MARABELA guarantees that the content of this website, as well as the conditions for its use, are in accordance with the legislation of the Republic of Bulgaria. MARABELA, on the other hand, does not guarantee that the content and use of the Services comply with the laws of other countries from which the user may access this website.
If you visit this website or use our services outside the territory of the Republic of Bulgaria, you do so with the understanding of the consequences and bearing in mind that you are responsible for any violation of the applicable legislation of the country from which you access the website or use its services.